Sugar Recognized for AI Enhancements and Product Roadmap

We’ve naturally come to a point in our year where we reflect on and celebrate our previous wins and look forward to the near future. With that, we’re excited to share that SugarCRM has placed as a Leader G2 Mid-Market CRM Grid Report for the 25th consecutive quarter and been named a Challenger on the 2022 Magic Quadrant for Sales Force Automation Platforms.

The positioning in the Gartner Magic Quadrant for Sales Force Automation Platforms specifically is a lovely testament to the work we are doing as a business regarding artificial intelligence, machine learning, and predictive analytics to make the hard things easier for sales, marketing, and service teams like yours.

The Gartner Magic Quadrant report recognizes a handful of things we’ve done to improve our platform to better service customers, including:

  • The enhancements Sugar has made to SugarPredict, particularly the performance of sentiment analysis on call transcripts
  • Sugar’s simplification of its offerings with the new clearly defined Sell Editions that make it easier for customers to choose a CRM edition they can grow with
  • Our improvements to advanced forecasting capabilities now offered in Sell Premier
  • And our newly launched digital engagement center to facilitate customer and partner interactions throughout the lifecycle

We are offering both the G2 CRM Mid-Market Grid Report and the Gartner Magic Quadrant report complimentary to customers, so you can delve deeper into the insights on your own.

This recognition is in many thanks to customers like you, who have left reviews on G2 and Gartner Peer Insights over the last quarter. As we move into the final quarter of the year, we’re looking for new reviews from customers who’ve yet to share their experience. If you’re interested in helping shape future reports like these, use the links below to share your review. As a thank you, we’re giving out a small amount of gift cards to the first handful of customers who complete their review. We appreciate your support!

Leave a Review on Gartner Peer Insights

Leave a Review on G2