Celebrating Our Year Together  As the year comes to a close, we want to reflect on the incredible moments we’ve shared with you—our Sugar community. This year, we celebrated innovation, resilience, and collaboration—from new&nb...

*This post was written by guest contributor Matt O’Neill, a seasoned futurist and expert in helping businesses adapt to change. For more from Matt, visit futuristmatt.com. During today’s keynote, “You Can’t Be Future Proof, Bu...

Picture this: You’re a Tier 2 support representative. Your day starts with a list of case escalations that have been assigned to you—cases with histories as complex as the customers’ frustrations. Each one represents a problem that&...

After careful consideration and feedback from our valued customers and partners, SugarCRM has decided to transition from four releases per year to two for Sugar Sell and Sugar Serve. This change aims to better align with customer needs and improve yo...

Since our last Scoop update, we’ve been enhancing the Sugar platform to be better than ever. We can’t wait to show you what’s new in our Q4 2024 (14.2) Sugar Sell and Serve release. Complete UI Overhaul The Q4 2024 update giv...