Sugar Mobile IOS Bug - SSO

Hi guys,

Actually we have diferents instances with the same configuration SugarCRM (Enterprise V11.0), we have deployed SSO - Azure in all the instances and the users can do the conection whithout problem. When we try to connect SugarCRM Mobile application IOS - V 58 with instance production we have a layout problem (With Android we don't have the problem), an error message and even the version of the aplication changes automaticaly (See the images) but the weired thing is that work in all the other instances. How can i resolve this problem?

0 Eugene Bychkov 9 months ago

Daniel Rodriguez hello
I see the black bar at bottom with OK button to the left which should not be happening when using native iOS app. It looks like as if mobile (legacy) version of Sugar instance is opened inside some kind of WebView

Could you provide a video recording of what is going on starting from fresh app start -> login -> problematic situation?
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Daniel Rodriguez 8 months ago in reply to Eugene Bychkov

Hi Eugene,

You will see the video in the next link (https://file.io/rqE1FBLXzOmt).

Thank you!
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Eugene Bychkov 8 months ago in reply to Daniel Rodriguez

either no access or file is deleted
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Daniel Rodriguez 8 months ago in reply to Eugene Bychkov

Can you try with this link? https://file.io/27jhZb06XT6n
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Eugene Bychkov 8 months ago in reply to Daniel Rodriguez

same here, no luck
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Daniel Rodriguez 8 months ago in reply to Eugene Bychkov

Hi Eugene, i will try with Google Drive and it has to work

https://drive.google.com/file/d/1NMIr7IxShNZOVM-3OY3E1lhk5GAQvfv_/view?usp=sharing

Thanks for your help
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Eugene Bychkov 8 months ago in reply to Daniel Rodriguez

This video works indeed

What I see in your case:

when you tap 'Login' button Child Browser window is opened. In correct flow your login provider is opened inside this window and after successfull login you're redirected back to your native app. But in your case then system shows some alert message and then redirects you to {yourSugarInstance}/mobile code. Which is basically not your native app but a mobile view code which is very outdated and no longer maintained. Thats why you see version number change

Bottom line is: redirect flow is broken in your system for some reason
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel