By default, the "Email Status" of Inbound emails are set to "Unread". I'm hoping to get some ideas on how we can automate the status change when the following actions are taken: Change the status to "Read" when the assigned user goes to the detail…

I made in new custom php file lets say e.g sample.php placed in root folder accessing it through a ajax call in any module but i am not able to connect to database or perform any operation. How to do that anyone can help?