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Web to Lead and Web to Case via API too slow

Francesca Shiekh

Our Web team is still using an older (created in v6.2) custom entry point to create Leads and Cases in Sugar from Web Forms.

They did some benchmarking for using v10 APIs and are not happy with the time it takes to execute the three curl requests: get oauth token, the actual request to create the lead/case, releasing the token.

Also, as far as I understand we can only have one oauth token per username/login at any one time, so wouldn't that be an issue with multiple customers hitting submit at the same time?

I know I must be missing something...

So how do you address performance and multiple people hitting the form at once?

thanks,
FrancescaS

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  • 0 in reply to Hatim Alam

    Hi hats,

    can the same user get multiple tokens? We have a number of APIs that use an "API user" we set up, we would rather not have to pay for a user account for each application that needs to use an API. 

    If one form retains the token, does it not expire when another form or application request one with the same user credentials in the same way that when a user logs in via API they get logged out of the application?

    I guess I'm confused about how tokens work...

    thanks,

    FrancescaS