Hi Team,
I need assistance in implementing the following functionality:
One of our clients has requested the ability to export Knowledge Base Articles from SugarCRM in PDF format. As the Knowledge Base module does not provide a default export option in the module list, I attempted the following approaches:
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Created a report for the Knowledge Base module and exported the data. However, the Body field contains raw HTML tags, which is not suitable for the client’s requirements.
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To resolve this, I tried using Sugar’s default Document Merge feature to generate a clean, formatted document. Unfortunately, the Doc Merge process is stuck in a loading state and does not complete successfully or allow me to download the merged document.
Requesting your support to help achieve this functionality. Any guidance or workaround to export the Knowledge Base articles in clean PDF format would be highly appreciated.
Best Regards,
Manisha Narwade.