Issue during restore the sugarcrm 14.0.0 system

Hi All,

I want to clarifiy my previous post regarding upgrade of sugarcrm. My Apology for all the readars please read one more time and try to give your valuable suggestions.

Wth the help of sugarcrm upgrade path and documentations i already upgraded my local sugarcrm system from 10.0.2 to 14.0.0 successfully in windows xampp.

My Production enviremnetment is linux so i'm planning to move this upgraded system in linux

after that i taken the applicaton and db backup of the system and restored the 14.0.0 system in Linux (Debian 11)
restore process done succesfully, but when i lunch/ run the system on browser i encounterd below issue pls see screenshot.

Any suggestion would be highly appricated.

0 Andre Serrazina 28 days ago
Hi Technical Team,

The error you’re encountering appears to be related to a missing or inaccessible file:
RootFolder/vendor/smarty/smarty/libs/Smarty.class.php

Please check the following:

File Presence: Ensure that the Smarty.class.php file exists in the specified directory.

Permissions: Verify that the file and directory permissions are correctly set so that Sugar has read access. Incorrect permissions can prevent the autoloader from loading the class, leading to the fatal error:

“Class ‘Smarty’ not found.”
If that's the case this link might help.

Let us know if this helps.
Cheers,

André