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Lead conversion issue

Technical Team

Dear All,

I have encounterd very strange issue, after putting all the neccessary fields when i click on save and convert button, system giving me warrning message 'Unable to Conver the Lead' but when i check the same lead in list view it is converted.

currenlty i'm using sugarENT 11.0.2 version 

any suggestoin would be highly appriciated. 




  • 0

    Did you check for any errors on your console, when you do that?  is there any custom code ?

    Rodrigo Manara

    Sr. Developer

  • 0

    This error is thrown in the error callback function of ConvertLead API.

    You can set a breakpoint in the browser debugger in the public function convertLead of the JS module modules/Leads/clients/base/api/LeadConvertApi.php line 41-56

    In this function the modules to which the Lead record should be converted are collected and then a convertLead for each of the modules is called. If you check all calls you can identify the module in which the error occures. All other converts may be handled correctly, that's the reason why the converted flag is set at the end.

  • 0 in reply to Harald Kuske

     

    Thanks for your suggestoin i have fixed the error, actually the error is in cusom logic hook file

  • 0 in reply to Rodrigo Manara

     

    Thanks for your suggestoin i have fixed the error, actually the error is in cusom logic hook file