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pagination problems on v12

Francesca Shiekh

I am v12 Ent (working on it, I know I'm behind... again)

I have a pagination issue.

In Opportunities there is a Contacts subpanel.

When I load the opportunity if the subpanel is closed it shows 9 Contacts:

opening it shows 5 contacts of 6+ and the pagination button without a number of pages (which I believe is as expected)

Now I paginate to the next page, I am expecting page 2 with 4 contacts and a count of 6-9  of 9 contacts.
Instead it claims to show 11-13 of 9

Not only that, but it says it's page 2 of 1 and has scrolls both forward to the next page and back to the first page.

If from this second page I move forward  or  back 

I find myself back on page 1 with both forward and back buttons disabled and a count of page 1 of 1, yet still 9 contacts.

This seems to happen on Contacts subpanels in other modules as well, but I am not seeing the same problem in Leads subpanels, or quotes etc

All other subpanels show records 10 at at time, Contacts seems to be random.

On one account with 37 contacts I see

5 contacts on page 1,

4 contacts on page 2 (labeled 11 thorough 14 of 37)

8 contacts on page 4 (labeled 31 through 38 of 37

Any thoughts on how to debug this?

Thanks,
FrancescaS

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  • 0 Sugar Employee Badge

    Hi ,

    This is typically happening due to a join in the query. I would check directly the related fields that are in the list. 
    Try to reduce one another from the subpanel list view, the issue might resolve. (I mean, you would found a starting point for your debugging) 

    Tevfik Tümer
    Sr. Developer Support Engineer 

  • 0 in reply to Tevfik Tümer

    I double checked the list views that are showing this issue and the only relate field is a relate field to another Contacts record. There is no other relate field, other than the implied relationship with email addresses. I also tried defaulting back to the default subpanel and I still have the same issue.

    We do have an customization from v6.x that was made by our Partner at the time to allow us to have an M-M relationship between Accounts and Contacts. I am not entirely sure what those changes were at that time to be honest. Could that be causing issues?

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  • 0 in reply to Tevfik Tümer

    I double checked the list views that are showing this issue and the only relate field is a relate field to another Contacts record. There is no other relate field, other than the implied relationship with email addresses. I also tried defaulting back to the default subpanel and I still have the same issue.

    We do have an customization from v6.x that was made by our Partner at the time to allow us to have an M-M relationship between Accounts and Contacts. I am not entirely sure what those changes were at that time to be honest. Could that be causing issues?

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