after Upgrade sugar from 11.0.3 to 14.0.0 some issues on client side

Question

HI All. 
 
 I hope you can help me on this, I have done the upgrade with no errors but I have 2 issues.

issue on Emails, when you select the email template it does not populate the email body, does any one knows why? 
 issue on doc merger when you try to merge it it does not pop up on the side bar, so we don't know if is working or not.

Rodrigo Manara · Accepted Answer

Hi Rodrigo Manara , 
 Thanks for raising this issue! I&rsquo;ve reviewed older cases but haven&rsquo;t found much to go on yet. Since these are two separate concerns, I suggest we handle each issue through its own troubleshooting process. Issue 1: Email Body Not Populating

Could you clarify the exact action you&rsquo;re performing when the email body fails to populate? Is this during the process of sending an email? Can you confirm that and clarify how exactly is the email being sent?

Are there any errors in the PHP error logs or the SugarCRM logs when this action occurs?

Regarding the email body content, can you check if any fields or any content that you are using changed after the upgrade?

Issue 2: Document Generation Issue

Are there any errors in the browser console when attempting to generate the documents?

Are the documents being generated at all, or is nothing happening?

As a next step, could you try creating a simple test template to verify whether this issue is related to a specific template/record or if it&rsquo;s a broader DocMerge issue with the instance?