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Dont send emails with local version 14.0.0

Eduardo Carrasco

Windows 11

Xampp 8.2.12

Sugar 14.0.0

When trying to send an email, mark the following error:

Wed Aug 7 21:44:28 2024 [7432][0262580c-13d1-11e7-943c-06569321b6e5][FATAL] SMTP -> ERROR: Password command failed. Reply: Username and Password not accepted. For more information, go to
support.google.com/.../ 00721157ae682-68a1084331bsm20512327b3.74 - gsmtp
Code: 535 Extended Code: 5.7.8
Wed Aug 7 21:44:28 2024 [7432][0262580c-13d1-11e7-943c-06569321b6e5][FATAL] MailerException - @(SmtpMailer.php:287 [6]) - Failed to connect to outbound SMTP Mail Server: El servidor de correo saliente seleccionado para la cuenta de correo que está utilizando no es válido. Compruebe la configuración o seleccione un servidor de correo distinto para la cuenta.
Wed Aug 7 21:44:28 2024 [7432][0262580c-13d1-11e7-943c-06569321b6e5][FATAL] An exception happened: (500: unknown_error) Failed to connect to outbound SMTP Mail Server: El servidor de correo saliente seleccionado para la cuenta de correo que está utilizando no es válido. Compruebe la configuración o seleccione un servidor de correo distinto para la cuenta.

When you test sending outbound mail it's works, same account of gmail.

Has it happened to you?
 
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  • 0

    Sorry to be late here but I think I may have just spotted a potential issue that may cause your symptoms. Can you clarify your scenario for me here please?

    Can you check in your instance's database to see if the SMTP password is being saved (it should save as an encrypted string) or if it is being set to NULL or blank? If it is set, can you try to change it to something else in the UI and then back to what it should be and make sure you can do this and check it saves in the database each time.

    You say that "When you test sending outbound mail it's works" - does this mean when you are at the "System Email Settings" page, entering the password and clicking the "Send Test Email" button works fine? Or are you testing by sending an email from the in-built client e.g. from a Contact record?

    Lastly, when you visit the "System Email Settings" page, do you see the "Change Password" link or are you seeing an empty text box for the password?

    Thanks,

    JH.

Reply
  • 0

    Sorry to be late here but I think I may have just spotted a potential issue that may cause your symptoms. Can you clarify your scenario for me here please?

    Can you check in your instance's database to see if the SMTP password is being saved (it should save as an encrypted string) or if it is being set to NULL or blank? If it is set, can you try to change it to something else in the UI and then back to what it should be and make sure you can do this and check it saves in the database each time.

    You say that "When you test sending outbound mail it's works" - does this mean when you are at the "System Email Settings" page, entering the password and clicking the "Send Test Email" button works fine? Or are you testing by sending an email from the in-built client e.g. from a Contact record?

    Lastly, when you visit the "System Email Settings" page, do you see the "Change Password" link or are you seeing an empty text box for the password?

    Thanks,

    JH.

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