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Issues upgrading Sugar from 13.3.0 to 14.0.0

Natalia Diaz

Hi,

I have run the upgrade for our local instance to move from Sugar 13.3.0 to 14.0.0. For the stack I am using your repo (https://github.com/sugarcrm-developers/SugarDockerized) because I have noticed you recently added support for version 14. I have created a "mac" version of the php83.yml file to improve local performance. The main change is that I am using a "delegated" in the docker volumes. When I try to start Sugar is not loading and there is no error in the logs. I have managed to run it switching to the old (php7.4) stack and switching back to the new one but then when I have tried to save some modules the screen get stuck after "Saving" and doesn't show the successfully saved message or redirects. Also I have noticed that the terminal repair function is not working as mentioned in the following thread.

https://sugarclub.sugarcrm.com/dev-club/m/event-recaps/2665?CommentId=8d6958c2-a7ae-4c0a-b625-93f21413f734

Any ideas please?

Thanks,

Natalia

  • 0 Sugar Employee Badge

    Hi  ,

    that php83.yml (if you got the latest version) does pull the latest from docker hub that contains amd and arm architectures, so you should be good to go as it is. What kinda of performance improvements you're looking at? delegated volumes are tricky as you may have data loss as it doesnt write to disk right away, so careful..

    Can you please provide me with the exact use case you're going through so I can try to reproduce? perhaps provide us with a full log with the commands would be better.

    Terminal repair is unfortunately still broken at this time, that's why I created simpleRepair.php as a workaround.

    rafa

    SugarCRM | Principal Developer Advocate

  • 0 in reply to Rafael Fernandes

    HI Rafael, 

    Thanks for the quick response. We have been running this stack so far -> https://github.com/esimonetti/SugarDockerized/blob/master/stacks/sugar9/php73-mac.yml 

    You can see the suggestion from Enrico here -> https://github.com/esimonetti/SugarDockerized#mac-users-notes

    That's why we thought it would be good to have a similar version for this new 14 stack.

    The exact use case is that I had already Sugar version 13.3.0 installed in my local machine and it was up and running. Then I run the upgrade using the silent upgrader as I have done many times previously. After that I tried to start Sugar and it gets stuck in the http://localhost/sugar showing the "Loading..." forever. What stack should I use while running the upgrade? The old one (php7.3) or the new one (php8.3). I can try and run it again if that is going to help.

    Thank you for letting me know about that simpleRepair script. I totally missed it.

    Kind regards,

    Natalia

  • 0 Sugar Employee Badge in reply to Natalia Diaz

    Hi  ,

    I just tested and delegating the volume got me worse results, see below.. if you're not using this in production, you should be good with the basic (that's how we use it here internally), it might've been an issue in the past but I think Docker has improved a lot since.

    As for the issue you're having, 14.0 does not work with PHP7.3 or 7.4.. I'm almost certain that you ran into issues during upgrade and that's how it broke your instance, so please run and upgrade your instance using 13 or 14 stacks and see if that helps..

    not delegated:

    sh-3.2$ ./utilities/toothpaste.sh "local:analysis:fsbenchmark --instance ../sugar"
Executing Toothpaste on SugarDockerized...

Executing benchmark on the file system...
Entering ../sugar...
Performing file system reading benchmark through PHP
The Sugar system contains 65,327 PHP files and the script will test 130,654 files
..................................................................................................................................
File system reading benchmark through PHP completed
Processed 130,654 files. Loaded their content of 696,037.75 KB. Read speed benchmark completed in 27.52 seconds.

Read speed: 25,292.07 KB/s

Indicative comparison data:
Excellent - Above 100,000 KB/s
Good - Between 20,000 KB/s and 99,999 KB/s
Minimum acceptable - Between 5,000 and 19,999 KB/s
Needs attention - Less than 5,000 KB/s

Performing file system writing benchmark through PHP
Benchmarking file system write performance by writing and immediately deleting 130654 files.
The benchmark process might take some time, please wait...
..................................................................................................................................
File system writing benchmark through PHP completed
Processed 130,654 files. Loaded their content of 875,790.09 KB. Write speed benchmark completed in 68.80 seconds.

Write speed: 12,729.51 KB/s

Indicative comparison data:
Excellent - Above 60,000 KB/s
Good - Between 5,000 KB/s and 59,999 KB/s
Minimum acceptable (Especially for NFS storage. If the infrastructure does not use NFS, it needs attention already) - Between 1,000 and 4,999 KB/s
Needs attention - Less than 1,000 KB/s


If you find this software useful, please consider supporting the work that went into it, with a monthly amount
Please visit the original repo: https://github.com/esimonetti/toothpaste for details
Thank you!

    delegated:

    sh-3.2$ ./utilities/toothpaste.sh "local:analysis:fsbenchmark --instance ../sugar"
Executing Toothpaste on SugarDockerized...

Executing benchmark on the file system...
Entering ../sugar...
Performing file system reading benchmark through PHP
The Sugar system contains 65,327 PHP files and the script will test 130,654 files
..................................................................................................................................
File system reading benchmark through PHP completed
Processed 130,654 files. Loaded their content of 696,037.75 KB. Read speed benchmark completed in 27.52 seconds.

Read speed: 25,292.07 KB/s

Indicative comparison data:
Excellent - Above 100,000 KB/s
Good - Between 20,000 KB/s and 99,999 KB/s
Minimum acceptable - Between 5,000 and 19,999 KB/s
Needs attention - Less than 5,000 KB/s

Performing file system writing benchmark through PHP
Benchmarking file system write performance by writing and immediately deleting 130654 files.
The benchmark process might take some time, please wait...
..................................................................................................................................
File system writing benchmark through PHP completed
Processed 130,654 files. Loaded their content of 875,790.09 KB. Write speed benchmark completed in 68.80 seconds.

Write speed: 12,729.51 KB/s

Indicative comparison data:
Excellent - Above 60,000 KB/s
Good - Between 5,000 KB/s and 59,999 KB/s
Minimum acceptable (Especially for NFS storage. If the infrastructure does not use NFS, it needs attention already) - Between 1,000 and 4,999 KB/s
Needs attention - Less than 1,000 KB/s

    SugarCRM | Principal Developer Advocate

  • 0 in reply to Rafael Fernandes

    Hi   ,

    To run the upgrade with the 14 stack, I am first trying to install the previous Sugar version 13.3.0 with that stack but I am getting an error saying :

    "Your version of PHP is not supported by Sugar. You will need to install a version that is compatible with the Sugar application. Please consult the Compatibility Matrix in the Release Notes for supported PHP Versions. Your version is 8.3.6 )". 

    The reason why I am doing this is because yesterday I installed that version with a different stack (11 - php 7.4) and then when I run the upgrade (using 14 stack) it was complaining of not finding sugar database. I thought maybe because the mysql is also different between the two stacks that could be the reason.

    So my question is, what stack should I use to run the previous Sugar version to have a stable instance as a starting point for the upgrade?

    Thanks,
    Natalia 

  • 0 Sugar Employee Badge in reply to Natalia Diaz

    right.. how about you upgrade on sugar13 stack then you move to sugar14? did you try that?

    SugarCRM | Principal Developer Advocate

  • 0 in reply to Rafael Fernandes

    Hi  I run the upgrade on sugar13 stack and then started Sugar still on that stack and everything looks good. Many thanks for your help.

    Kind regards,

    Natalia