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SugarCRM Community Edition Issue

Tom Clarke

Hi -

I hope someone can help me out.

I am working with a client who still uses SugarCRM Community Edition. When they try to log into their account, they now seeing a "White Screen".

Please let me what the fix is.

Thanks!

  • 0

    Hi  ,

    is there any error in sugarcrm.log file or in the PHP log file that can help?

    Fred

  • 0

    They upgraded php to

    PHP Version 7.4.33

    The community edition does not work with php version 7.

    php version 5.6 works fine.

    If you need this php 7.4.33 installation, install php 5.6 in another directory  and move the Sugar instance to an own subdirectory which is linked to the php 5.6 code, e.g. with some conf file changes like this:

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    ScriptAlias /php56 "C:/xampp/php56"
    Action application/x-httpd-php56-cgi /php56/php-cgi.exe
    <Directory "C:/xampp/php56">
    AllowOverride None
    Options None
    Require all denied
    <Files "php-cgi.exe">
    Require all granted
    </Files>
    </Directory>
    <Directory "C:/xampp/htdocs/56">
    <FilesMatch "\.php$">
    SetHandler application/x-httpd-php56-cgi
    </FilesMatch>
    </Directory>
    XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

    In the example the Sugar code is moved to /php56 directory.

    PS: do not write info.php files into your root directory without some protection.

  • 0 in reply to Harald Kuske

    That makes sense.  Thank you for the information.

  • 0 in reply to Harald Kuske

    Migrate to SuiteCRM 7.14