Hi there,
We are facing a strange issue on the Emails list view. We can not filter this view based on the Email From address, did you face the same issue ?
What could be a workaround as the customer is asking for this functionality.
I'm running on V12.0.3 ENT, same appears on 12.3.0 cloud.
I found this bug taht was closed, do you think it could be related ?
https://portal.sugarondemand.com/index.php#supp_Bugs/b9d33f53-f795-2703-8422-52f0b8251db7
Best regards,
Enes
Hello Enes Saridogan,
Do you get any errors when trying to search, what are the errors?
In stock 12.0.0 I can search for the from address correctly, I need to select the corresponding Sugar record, but it works:
Can you provide more detail on your exact test scenario?
Thanks in advance.
Hello Enes Saridogan,
Do you get any errors when trying to search, what are the errors?
In stock 12.0.0 I can search for the from address correctly, I need to select the corresponding Sugar record, but it works:
Can you provide more detail on your exact test scenario?
Thanks in advance.
Maybe it's just our system because we have over 20M email addresses but that filter takes quite a while to come up with matches, when I type in an address it takes minutes to come up with a list of potential matches in Leads/Contacts.
It would nice if the Emails module searched directly in the emails_text.from_addr by address instead of attempting to link other beans through email_addr_bean_rel.
FWIW I also have a pet peeve (unless something changed in v12 or v13) with the global search when searching by email address because it does partial matches. Search for any gmail.com email like mikey_mouse@gmail.com and you will get EVERY Gmail address in the DB and the exact match is not even the first in the list, you have to dig to find it rendering the search useless.... 
I have yet to find a single user in our company who uses the Global Search.
FrancescaS
