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Unable to upload PNG images after migrating to V12

Enes Saridogan

Hello everybody,

After migrating to V12, users are complaining that we can't upload png images anymore with the following error message : 

Error: : Image format png is no longer supported.

Did you ever face this issue ? Is there any workaround ?

Thanks in advance for your feedbacks :-)

Best regards,

Enes

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  • 0

    Hi,

    This issue seems to be related to the same issue I have been experiencing with the Outlook Plugin. i.e. when trying to archive an email with PNG files embedded in the email, we received this error:

    2023-05-02 15:23:07,675 [VSTA_Main] ERROR SugarOutlook.Archive.EmailArchiveController - [2.7.7:2016x32] [2.7.7:2016x32] Failed to archive some attachment(s) to Sugar
Sugar.API.REST.SugarServerException: Image format png is no longer supported.
at Sugar.API.REST.SugarServiceHandler.ProcessResponseStatusWithRetry(IRestResponse restResponse, Stream responseStream, Int32& retriesCount, Boolean failOnError)

    I raised a case with Sugar and their reply was as follows: 

    "...... The reported problem you are experiencing has been documented as Issue #92007 (portal.sugarondemand.com/ that we are working to address in a future release of Sugar. Please use the above link anytime for a real-time status update.

    Currently, there is no workaround advised for this issue #92007.
    Apologies for any inconvenience caused....."

    Maybe keep an eye on issue #92007.

    Hope this helps. 

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  • 0

    Hi,

    This issue seems to be related to the same issue I have been experiencing with the Outlook Plugin. i.e. when trying to archive an email with PNG files embedded in the email, we received this error:

    2023-05-02 15:23:07,675 [VSTA_Main] ERROR SugarOutlook.Archive.EmailArchiveController - [2.7.7:2016x32] [2.7.7:2016x32] Failed to archive some attachment(s) to Sugar
Sugar.API.REST.SugarServerException: Image format png is no longer supported.
at Sugar.API.REST.SugarServiceHandler.ProcessResponseStatusWithRetry(IRestResponse restResponse, Stream responseStream, Int32& retriesCount, Boolean failOnError)

    I raised a case with Sugar and their reply was as follows: 

    "...... The reported problem you are experiencing has been documented as Issue #92007 (portal.sugarondemand.com/ that we are working to address in a future release of Sugar. Please use the above link anytime for a real-time status update.

    Currently, there is no workaround advised for this issue #92007.
    Apologies for any inconvenience caused....."

    Maybe keep an eye on issue #92007.

    Hope this helps. 

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