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12.3 on local vagrant instance 500 error

Tom Noel

I am having issues getting a 12.3 fresh install or customer backup installed on the "sugarcrm/php80es716" box which should be compatible for 12.3.

I'm on vagrant version 2.3.3

virtualbox Version 7.0.4 r154605 (Qt5.15.2)

This configuration works perfectly find for sugar 12.2, but I get a 500 error when trying to load the page on 12.3.

Has anyone else encountered issues with local environments for 12.3 instances?

The only error showing in the sugarcrm.log is:

Wed Feb 22 18:24:24 2023 [13414][-none-][FATAL] An exception occurred while executing a query: Duplicate entry 'SidecarTheme::compileFile-sugar' for key 'system_process_lock.PRIMARY'

Nothing shows in the apache error log.

Any feedback would be greatly valued, or at the very least some info on other people's working configuration would help me troubleshoot this.

Thanks,

Tom noel

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  • 0 in reply to Tom Noel

    Hi  and , can I ask what version of the local vagrant instance that you are currently using? I encountered the same error on my end. I restore SugarCRM from the cloud to my local machine using "php80es716". I already tried to update the maximum memory to 1 GB. Or can you give me your php, apache, mysql and elastic search version.

    SugarCRM Ent 12.3.0

    My sugarcrm.log:

    Thu Mar 23 05:59:33 2023 [893][00aa6e9b-cdf5-43b8-a777-3b899cce7b3d][FATAL] died with message: Cannot load DB manager
    Thu Mar 23 05:59:38 2023 [895][00aa6e9b-cdf5-43b8-a777-3b899cce7b3d][ALERT] unable to load DB manager for:
    Thu Mar 23 05:59:38 2023 [895][00aa6e9b-cdf5-43b8-a777-3b899cce7b3d][FATAL] died with message: Cannot load DB manager

    And my php error log:

    Regards,

    Clinton Canarias

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