Thread Details
  • State Verified Answer
  • Replies 2 replies
  • Subscribers 354 subscribers
  • Views 1132 views
  • Users 0 members are here
Forum Actions
Related

Fatal db error, but no info in sugarcrm.log

Stijn Vermeulen

Hi,

An exception happened: (500: db_error) Database failure. Please refer to sugarcrm.log for details.

But this is the only line in the sugarcrm.log file I see. Where to start debugging this issue?

Regards,

Stijn

Parents
  • +1

    In general 500 errors are logged in your PHP log. See if you can look at your PHP log and find the information you need.
    I suspect you have an error in the formulation of a query, or, if you can't access your application at all, a problem with your database connection.

    If you can get to your Administration module, you can also set your log level to "Debug" from the Admin->System Settings panel and then check your sugar log again (you will get a LOT of information). 

    FrancescaS

Reply
  • +1

    In general 500 errors are logged in your PHP log. See if you can look at your PHP log and find the information you need.
    I suspect you have an error in the formulation of a query, or, if you can't access your application at all, a problem with your database connection.

    If you can get to your Administration module, you can also set your log level to "Debug" from the Admin->System Settings panel and then check your sugar log again (you will get a LOT of information). 

    FrancescaS

Children