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Upgrade 11.0.3 -> 12 failed in post rebuild: Invalid favorite_link

Jeroen Somhorst

Hi, 

currently upgrading an instance from 11.0.3 to 12. On 11.0.3 with PHP: 7.4.3 and Mysql: 5.7.38. Everything seems to work correctly. When we start the upgrade with the silent installer (or ui installer doesn't matter much) we eventually hit the following error: 

Tue, 14 Jun 2022 07:08:46 +0000 [Upgrader] - Verifying audit tables for modules: Leads,Cases,Bugs,ProjectTask,Campaigns,Prospects,Contacts,Accounts,Opportunities,Notes,Calls,Meetings,Tasks,EmailAddresses,Contracts,ProductTemplates,Quotes,Products,RevenueLineItems,ForecastManagerWorksheets,Quotas,BusinessCenters,Shifts,ShiftExceptions,Messages,Purchases,PurchasedLineItems,DataPrivacy,ReportSchedules,Tags,KBContents,KBContentTemplates,Escalations,DocumentTemplates,DocumentMerges,aconf_Configurator,aconf_Import_Match,aconf_Import_Auto_Fill
Tue, 14 Jun 2022 07:08:46 +0000 [Upgrader] - Database repaired
Tue, 14 Jun 2022 07:08:46 +0000 [Upgrader] - Start rebuilding relationships
Tue, 14 Jun 2022 07:09:33 +0000 [Upgrader] - ERROR: Exception: Invalid link favorite_link
Tue, 14 Jun 2022 07:09:33 +0000 [Upgrader] - Finished script 2_Rebuild
Tue, 14 Jun 2022 07:09:33 +0000 [Upgrader] - ERROR: Post-upgrade stage failed! Error executing post scripts

We already tried the following but without any luch: 

- truncate the relationships table in the database (it's not used anymore to my knowledge)

- prior upgrade hit the repair relationships and do a quick repair / rebuild. 

Does anyone else have any idea what the cause could be and most importantly a solution. 

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  • 0

    Do you get any additional warnings in your PHP logs or Sugar Logs?

    Check your file permissions, I've had issues with file permissions during upgrades since the beginning of time... (v 6.0)

    My fix-it-all is to run each of these from Sugar root (careful doing so, if your uploads is huge it will take forever, we mount our upload directoryand I usually unmount it during the upgrade then mount it again afterwards)

    sudo chown -R  apache:apache * 

    sudo find . -type d -exec chmod 775 {} \;

    sudo find . -type f -exec chmod 664 {} \;

    After that I repeat the upgrade (I always use command line for my upgrades) with the stage set to continue: -S continue.

    Hopefully that helps,
    Francesca

Reply
  • 0

    Do you get any additional warnings in your PHP logs or Sugar Logs?

    Check your file permissions, I've had issues with file permissions during upgrades since the beginning of time... (v 6.0)

    My fix-it-all is to run each of these from Sugar root (careful doing so, if your uploads is huge it will take forever, we mount our upload directoryand I usually unmount it during the upgrade then mount it again afterwards)

    sudo chown -R  apache:apache * 

    sudo find . -type d -exec chmod 775 {} \;

    sudo find . -type f -exec chmod 664 {} \;

    After that I repeat the upgrade (I always use command line for my upgrades) with the stage set to continue: -S continue.

    Hopefully that helps,
    Francesca

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