I am restarting my developer newsletter, blog. What would you like to know how to do? Once, I have some content, I'll post how to subscribe.
I am restarting my developer newsletter, blog. What would you like to know how to do? Once, I have some content, I'll post how to subscribe.
I would like to have a way to prioritize the processing of inbound email.
I have about 20 different inbound-email records, each linked to a separate mailbox.
The scheduler always restarts in the same order, by ID of all things, and some really low-priority high-traffic queues happen to have an ID that puts them at the top of the list.
Sometimes this causes the scheduler to loop through the top 5 out of 20 (especially when bots start spamming us) restarting at the top every time again and again and not getting to the others in a timely fashion, which is not good for urgent cases (SLAs come into play) whose inbound email happened to get an ID that puts them at the bottom of the list.
My only solution right now is to make those low-priority lists inactive for the day, and then active at night... all manual work.
Should we be using email the way we do? Probably not. But even ignoring the poor business-model, it would be nice to be able to set priorities or have the scheduler continue from where it left off and not restart from the top.
Thanks!
FrancescaS
P.S. you asked for it ;)
I would like to have a way to prioritize the processing of inbound email.
I have about 20 different inbound-email records, each linked to a separate mailbox.
The scheduler always restarts in the same order, by ID of all things, and some really low-priority high-traffic queues happen to have an ID that puts them at the top of the list.
Sometimes this causes the scheduler to loop through the top 5 out of 20 (especially when bots start spamming us) restarting at the top every time again and again and not getting to the others in a timely fashion, which is not good for urgent cases (SLAs come into play) whose inbound email happened to get an ID that puts them at the bottom of the list.
My only solution right now is to make those low-priority lists inactive for the day, and then active at night... all manual work.
Should we be using email the way we do? Probably not. But even ignoring the poor business-model, it would be nice to be able to set priorities or have the scheduler continue from where it left off and not restart from the top.
Thanks!
FrancescaS
P.S. you asked for it ;)
Can you explain your use case for emails? We use Riva; have you looked into this or Sugar Connect?