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Edit Conflict on Random Product Bundles

Daniel Hill

Hi all.

I am having an issue within Quotes where seemingly randomly products added to a bundle cannot be saved via in quote save (Blue tick).

The error from the logs are: Edit conflict - client TS is 2021-12-16T12:02:13+00:00, server TS is 2021-12-16T12:02:23+00:00. However only some of the Bundles per Quote are affected, not all which is the baffling part for me.

If I move the products out of the broken bundle and into a new one, it works fine. And if I edit the products via the products module it also works fine. So it's a tad confusing at the moment.

I've disabled all logic hooks I can and the issue remains. From the Console in Chrome I am getting:

rest/v11_8/ProductBundles/ee57efd4-5133-11ec-861b-00163e2e3fe7/link/products/f3e5e9b0-5133-11ec-a3f6-00163e2e3fe7?erased_fields=true 409 (Conflict)

Any ideas?

Thanks!

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    We are also having the same problem with one of our clients but in Opportunities. Looks like a Sugar bug or server time out of sync, as it starts appearing in 11.2 in my case. I did the initial investigation but have to leave it in the middle but as per my investigations, when I am saving a record around the last few seconds of a minute this error pops up. For me, it's hardly a 1-second difference between server and local time but in your case, it's around 10 seconds. This is significant.

    Maybe check your server time settings and make sure that they are not ahead due to any reason because sometimes I have seen that the server time is even 5 minutes ahead of the normal local machine or global clock time.

    Kind Regards,

    Junaid

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  • 0

    We are also having the same problem with one of our clients but in Opportunities. Looks like a Sugar bug or server time out of sync, as it starts appearing in 11.2 in my case. I did the initial investigation but have to leave it in the middle but as per my investigations, when I am saving a record around the last few seconds of a minute this error pops up. For me, it's hardly a 1-second difference between server and local time but in your case, it's around 10 seconds. This is significant.

    Maybe check your server time settings and make sure that they are not ahead due to any reason because sometimes I have seen that the server time is even 5 minutes ahead of the normal local machine or global clock time.

    Kind Regards,

    Junaid

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