SugarCRM installation issue with oracle database

Hi All,

We are creating dev environment with Oracle linux 8 and oracle 19c database.

OS:Oracle Linux 8

Web server:apache 2.4

PHP:7.4

Elasticsearch:7.9

Database: Oracle 19

we are able install and configured oracle database on linux system.

https://support.sugarcrm.com/Resources/Supported_Platforms/Sugar_11.0.x_Supported_Platforms/ 

but while creating SugarCRM 11.0.0 blank instance, it is not able to connect oracle database.

we are able to login oracle database using sqlplus with valid username and password.

but not able to connect in installation page of SugarCRM(see attached screenshot).

can any help us to resolve this issue.

Please let us know any other information is required from our side.

Regards,

Ambit Support