Related Process Definition triggered Emails to the record

Hoping to be pointed in the right direction...

Sugar Enterprise v10.3

We now send out a lot of auto emails [process email templates] triggered from many different process definitions.

What is the best practice method to get these emails linked to the record to which they should be related.

Example:

 - We ship a repair back out to the customer, that process definition triggers an email and lets them know its on the way and provides the tracking email...  

Q - How can I relate that auto email to the case?  

Another PDef on the email module? (using Direction > outbound?)
Or BCC an email to an address that gets it back into sugar?

Thanks in advance... just after some pointers to get me started.

Parents Reply Children