How to bring in Username (or First name / Last name) onto Process Email Template? (Enterprise v10.2 on Sugar Identity Management)

I just want to add the records assigned to User first name into the email template.

My suspicion is that these fields are now in IDM... so they are not available in the user module:

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  • These are exactly the right strings to be used. 

    I used {::assigned_user_link::first_name::} too.

    On which module did you define the template?

    If you run an Enterprise Edition you can run a custom query on that table. A "select * from users" should show that all the fields are filled.

    If you run a Professional Edition you should create a row/column report on Users - if possible - with all fields.

    All the IDM fields should be synced to Sugar, if not, you have a sync issue with IDM.

    Harald Kuske
    Principal Solution Architect – Professional Services, EMEA
    hkuske@sugarcrm.com
    SugarCRM Deutschland GmbH

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