Forums - Thread Details
  • State Verified Answer
  • Replies 3 replies
  • Subscribers 320 subscribers
  • Views 765 views
  • Users 0 members are here
Forum Actions
Related

Posting Duplicates records using webhook

Karen Escritorio

Problem

Generating 2 identical POST request records with one web hook ( method:POST. Module:case, trigger: after save).

Expected Output:

Generate only one record (POST request) of the case being saved.

Context

I've set up a web hook that sends a POST request to an external endpoint, (Admin->Web Logic Hooks) and it does work, but every time i save a record i keep receiving to identical records of the same case.sometimes it sends two different records of the same case ( i believe this is when i update a record) but now (after upgrading to version 10.1.0), it sends two identical records every time someone creates a record in the cases module, i know i could find a way around this from the endpoint receiving the request but i already increased the 'max_allowed_packet' see link and i don't want to use the table queue any more than it has to. 

besides setting up the web hook from the admin panel, is there something else i should configure? is this a version error and should i upgrade to 10.0.1? 

Note: when i check for duplicate records in the webhook, the list shows up empty.see Docco

Parents
  • 0

    Hello

    Web Logic Hooks are sometimes an enigma .

    I would suggest just to configure your user story as a logic hook.

    I use the tool which is created for such purpose - the Logic Builder - and below is a working example
    Please, feel free to install and use it :)


    You may easily read user story implementation logic by following the white line:




    As you can see,  according to the logic, whenever a new Case is registered, selected fields of the Case record will be sent to the external URL with POST request.

    Please note -  the destination URL is not specified directly in the flowchart to deliver more flexibility without editing - URL should be provided in the Description field of the Note, that has special Subject = "==external_endpoint_url==" 

    On design ready, clicking Generate button provides a regular Sugar zip extension that implements the user story implementation configured.

    To get this solution work:

    1. Add the Note with Subject = "==external_endpoint_url=="  and Description = <your endpoint URL> (you may even not relate it to any module.
    2. Install z20200925_flowchart_lb5f6e344e3a1998_00984538.zip via Module Loader


    More details about configuring user stories instead of coding them you may find here: www.integroscrm.com/logic-builder/

    Please let me know if any questions.
    If you like to adjust the flowchart logic by yourself, please let me know too - I would be happy to guide


    All the Best,
    Dmytro


    Best Regards,
    Dmytro Chupylka

    integroscrm.com
    We make work in Sugar CRM system faster, more convenient and efficient

Reply
  • 0

    Hello

    Web Logic Hooks are sometimes an enigma .

    I would suggest just to configure your user story as a logic hook.

    I use the tool which is created for such purpose - the Logic Builder - and below is a working example
    Please, feel free to install and use it :)


    You may easily read user story implementation logic by following the white line:




    As you can see,  according to the logic, whenever a new Case is registered, selected fields of the Case record will be sent to the external URL with POST request.

    Please note -  the destination URL is not specified directly in the flowchart to deliver more flexibility without editing - URL should be provided in the Description field of the Note, that has special Subject = "==external_endpoint_url==" 

    On design ready, clicking Generate button provides a regular Sugar zip extension that implements the user story implementation configured.

    To get this solution work:

    1. Add the Note with Subject = "==external_endpoint_url=="  and Description = <your endpoint URL> (you may even not relate it to any module.
    2. Install z20200925_flowchart_lb5f6e344e3a1998_00984538.zip via Module Loader


    More details about configuring user stories instead of coding them you may find here: www.integroscrm.com/logic-builder/

    Please let me know if any questions.
    If you like to adjust the flowchart logic by yourself, please let me know too - I would be happy to guide


    All the Best,
    Dmytro


    Best Regards,
    Dmytro Chupylka

    integroscrm.com
    We make work in Sugar CRM system faster, more convenient and efficient

Children
No Data