Data Not Available Message on Accessing Modules in SugarCRM

Hi Everyone,

We are facing a issue when accessing some of the modules in Sugar Instance. When we are trying to view records in the specific module it throws up "Data not available, Page does not exists or you do not have permissions to access this page" message as shown in screenshot below. I have tried using different license types and with different users like admin and regular. We are facing this issue this kind of issue in 3-4 instances and few users are able to access the modules data fine. I am just wondering is this related to license key( if we use more users than what we are supposed to) or something else? Can someone suggest me why this is happening and how to fix this kind of issues.

0 Martin Galla over 4 years ago

Has there been a solution for the problem? I am facing the same issue now in our Company. It would be great if somebody can drop a note.
0 Mykola Bulava over 4 years ago in reply to Martin Galla

Hello Martin
As was mentioned above, this message appears when a user attempts to access a record in Sugar that has been deleted or when a user has no rights to access a particular data.

If this is not your case, Sugar logs and the browser console must be analyzed to detect the reason. If you don't have the SugarCRM partner to help do this, drop me a line, and we will help you.

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