Why is the email1 field empty when retrieving a user using retrieve_by_string_fields()?

Question

Why does $user-> retrieve_by_string_fields() is finding the user but with an empty email1 field? i need to retrieve a user and then update it using save(). i noticed that each time i do that, the email1 is deleted. so i checked the user email1 field and noticed that after i retrieve it, it is always empty ! (although the user has an email of course). i use this code to retrieve the user: $user = new User(); $user-> retrieve_by_string_fields (array('gc_notif_channel_id_c' => $channelID)); and i find the user alright and all the other fields values are ok, except the email1 field is empty! later i call $user->save(); and the user email1 is deleted because on the retrieve, it was with email1 field as empty. does anyone know what the problem is? how could i ever update a user details if the user email1 field is not retrieved ok? using community rdition 6.5.13

Asaf Army · Accepted Answer

See if this helps: HOWTO: Add and retrieve email addresses in a module thru code ( bsoremsugar ) http://developer.sugarcrm.com/2011/03/08/howto-add-and-retrieve-email-addresses-in-a-module-thru-cod... Among other tips it has the following: $sea = new SugarEmailAddress; // Grab the primary address for the given record represented by the $bean object $primary = $sea->getPrimaryAddress($bean); HTH FrancescaS