I am unable to login as a Portal user on Sugar Portal site.
Portal user is active in Users.
Error I get is : Invalid Credentials The username/password combination provided is incorrect, please try again.
Hi Jessica Chugh,
You can only login as one of the "Contacts" as a user on sugar customer support portal by passing valid portal user name and portal password. More information on how to use self-service portal - https://support.sugarcrm.com/Documentation/Sugar_Versions/7.9/Ent/Portal_User_Guide/
The original "Portal User" under the User Management is used by the system behind the scene and cannot be used explicitly.
Let us know if this helps.