During the October office hours session, one of the topics that came up was Sugar's new Self-Service offering, which features a well-thought decoupled architecture. So to follow-up, we decided to have a demo and deep dive session into this feature.
On November 6th, we had two special guests Eric Okimoto and Leelavathy Dhanasekaran , who gave us an overview, demo, and explained the architecture and technology for Sugar's new Self-Service. Eric is our Director of Product Management, and Leela is the Manager of Engineering. Together, they have been instrumental in bringing this amazing solution to life.
Session Takeaways
Before the session started, we conducted a quick poll to better understand how you’re currently using Sugar’s Self-Service implementation. This helped our Product Managers on the call understand how the product is being used in the field and our customer's portal needs.
The presentation flowed smoothly, with a demo, an architectural overview, and a discussion of the technologies powering the new product. Rafa made an interesting point: not everything needs to be built on top of Sugar just because it’s possible to do so. Specifically, building apps or exposing custom user interfaces using Sugar entry points rather than APIs. If you need to build a new client interface to Sugar, it’s worth decoupling that experience from Sugar entirely and introducing a middleware app (like the new Self-Service platform) that communicates securely with Sugar via APIs.
We also covered Sugar’s vision for this new platform, which includes UI enhancements and much more to come.
Eric was really excited to hear how you’re using Sugar Serve and the current self-service portal. He’s eager to take things further and will offer his time to discuss any use cases you have for improving the product.
Your feedback is, as always, incredibly valuable — it’s drives the future of Sugar. Let’s chat! Set up a time for us to collaborate on this.
Session Recording
Link to Recording.
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