Thanks to everyone who joined our July 2nd Developer Office Hours session! This time we focused on SugarBPM Best Practices, SugarCRM’s powerful business process management toolset, and how you can leverage it for automation and improved business workflows.
Our host, Rafael Fernandes , was joined by Matt Marum and Mike Russell , who shared their expertise and answered your questions during this interactive session.
Highlights
We kicked off the session by answering a few common questions that usually come up when developers are deciding whether to introduce SugarBPM into their implementations. The team shared best practices on how to design effective and maintainable processes, encouraging attendees to start with clear requirements and to keep process definitions modular and manageable.
Mike then dove deep into SugarBPM’s core implementation, explaining how it works “under the hood” and how you can interchange BPM processes with logic hooks in certain scenarios. Attendees learned helpful tips on testing and validating processes, using the Process Management console for monitoring, and understanding how BPM can interact with custom modules.
During the Q&A, the discussion touched on migrating BPM configurations between environments, scaling BPM-heavy implementations, and handling complex relationships.
Session Recording
Link to recording.
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The next session will be on August 6th, 2025.
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Developer Office Hours are (typically) held on the first Wednesday of every month at 10 a.m. ET / 7 a.m. PT.