Here in the GROW group, we talk a lot about the relationship between People, Process, and Technology. In a recent webinar on CRM Excellence, 63% of our audience indicated that they felt there was misalignment between these elements within their organizations. That’s not surprising – it can be really challenging to strike the right balance to achieve optimal adoption.
If you’re unsure where your organization stands in aligning the three, taking our CX Assessment is a great way to evaluate your company’s current state of customer experience, reveal areas for improvement, and deliver prescriptive steps to improve across these three key areas—people, process, and technology.
After taking the assessment, we’ll provide you with a Customer Experience Score, tell you what it means, and provide free resources to help you define the next steps. We recommend having several different members of your organization take the assessment to get a broader picture.
Have you taken the assessment yet? If not, check it out here.