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Mass delete contact by report - error

Morena Montrone

Hi Sugar Club, 

I would like to mass delete contacts from a distribution list in Market, using the Mass delete contact by report functionality (from the Admin dashboard).

However, even if the operation is completed, no contact is removed from either the report or the distribution list.

I receive an automatic email with this error 'ContactId does not exist in report', despite the fact that I have checked several times that the ID actually exists in the report.

What am I doing wrong? How can I achieve the mass delete contacts goal?

Thank you very much in advance.

Kind regards,

Morena 

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  • 0 Sugar Employee Badge

    Hello Morena,

    Please make sure you included the ContactID field in the report, rather than the ID field. Here's the difference:

    -The ContactID field is the field used by Sugar Market to distinguish records. It will always be unique and it's why it's used in functions like Mass Delete.

    -The ID field is used to store the ID of the Lead/Contact in whichever CRM is integrated with Sugar Market. 

    The similarity in field names can be confusing.

    If this isn't the issue, then please do submit a support case as John suggested and we'll be happy to look into it for you. Please include the name or report ID of the report in question. 

    Thanks and best regards,

    Lynn Catterson
    SugarCRM Support

    **Please note the new URL for Sugar Market Login:
    https://market.sugarapps.com/

    Announcement on Sugar Club:
    sugarclub.sugarcrm.com/.../sugar-market-urls-are-being-updated

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  • 0 Sugar Employee Badge

    Hello Morena,

    Please make sure you included the ContactID field in the report, rather than the ID field. Here's the difference:

    -The ContactID field is the field used by Sugar Market to distinguish records. It will always be unique and it's why it's used in functions like Mass Delete.

    -The ID field is used to store the ID of the Lead/Contact in whichever CRM is integrated with Sugar Market. 

    The similarity in field names can be confusing.

    If this isn't the issue, then please do submit a support case as John suggested and we'll be happy to look into it for you. Please include the name or report ID of the report in question. 

    Thanks and best regards,

    Lynn Catterson
    SugarCRM Support

    **Please note the new URL for Sugar Market Login:
    https://market.sugarapps.com/

    Announcement on Sugar Club:
    sugarclub.sugarcrm.com/.../sugar-market-urls-are-being-updated

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