How to Automatically Add BCC When Replying to Emails in SugarCRM

Hi everyone,

I’m looking for a way to automatically add a BCC recipient when a user replies to an email in SugarCRM. Specifically, when a user replies to an email within Sugar, their own email address (or a shared sales email like sales@example) should be automatically added to the BCC field.

I’ve explored SugarBPM (workflow automation), but it seems like BPM does not allow modifying email fields dynamically.

I’m wondering:

1. Does SugarCRM have a built-in feature to achieve this?
2. If not, would a BPM workflow be possible, or would this require a custom logic hook?
3. Are there any best practices or existing solutions for this use case?

Any guidance or recommendations would be greatly appreciated!

Thanks in advance!