Hi All,
I have use case as below:
Suppose if any opportunity is created/ updated then we send email to user via process definitions send message functionality, If the customer/user replies/answers to that email then it should link to that opportunity Emails subpanel.
Can anyone suggest how to achieve this?
Note that:
- Email which we are may or may not have assigned user in CC,TO,BCC
- Email might be sent to group email which may not be there in any users primary email address
Please suggest asap.
Kindest Regards,
Shreya