Hi everyone,
We have an issue that is not specific to a specific module and is happening on process definitions indiscriminately.
The issue is with a process definition that is set up as below
It is a smaller version of the process definition by Sugar given here: https://support.sugarcrm.com/Knowledge_Base/SugarBPM/Capturing_How_Long_a_Record_Spends_in_Each_Status_Using_SugarBPM/
The issue is that when the action event triggers for the first time and it cycles back to the wait event, the wait event errors. There is nothing of note in the logs and I have checked the following:
-SugarBPM Scheduled Job is set to "As often as possible"
-In the pmse_bpm_flow table, the first wait event has a due date of x mins after the start events end date (as you would expect)
-The second wait event record when generates the due date and end date of the previous element are the same time stamp. But this errors as soon as it generates so may not be relevant.
I cannot recreate this on any other site which suggests some form of customisation. But considering its not module specific and the logs are less than helpful I would appreciate any advice that can be offered