Why is reCAPTCHA not working in any of my forms?

We created several forms in SugarMarket and embedded them in our newly launched WordPress website. The forms and reCAPTCHA were working fine prior to launching our new site. Unfortunately, the reCAPTCHA is no longer displaying when we launched the site. Does anybody know why and how we can fix it?

THanks,

Karim

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0 John Kitsmiller over 2 years ago

Hi Karim,

I have had multiple problems with reCAPTCHA too.

My latest is https://sugarclub.sugarcrm.com/explore/help-forums/market/f/sugar-market-questions/5774/copying-form---recaptcha-error

I have also had a couple of support tickets related to reCAPTCHA. The best practice seems to be NOT to copy a form that has reCAPTCHA on it.

Either create a new form, or create a template without reCAPTCHA, and then add the reCAPTCHA after you have created the new form from a template.
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0 John Kitsmiller over 2 years ago

Hi Karim,

I have had multiple problems with reCAPTCHA too.

My latest is https://sugarclub.sugarcrm.com/explore/help-forums/market/f/sugar-market-questions/5774/copying-form---recaptcha-error

I have also had a couple of support tickets related to reCAPTCHA. The best practice seems to be NOT to copy a form that has reCAPTCHA on it.

Either create a new form, or create a template without reCAPTCHA, and then add the reCAPTCHA after you have created the new form from a template.
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