Warning: OPI and 11.3 Upgrade

Just a warning. If you, or your clients, use the Outlook Plug In (OPI) and are upgraded to 11.3, you/they may have problems.

We use OPI and after the upgrade we are prompted to login about once an hour. Sometimes it has required us to disable the plug in, close Outlook, open Outlook, re-enable to the plug in.

Suffice it to say we are pretty frustrated.

I guess because Sugar would rather us all go to Connect (I have tested twice and it has not been great), OPI is not as important.

Sugar Support had this to say:

Your CRM site, was recently updated to 11.3, which may be causing issues with OPI. The Sugar Outlook Plugin (OPI) has not received any updates yet to ensure it's compatibility with 11.3 or newer so it could very well be a new issue that has surfaced because if this recent update. Try running a Quick Repair and Rebuild on the CRM side, to see if this helps, but I suspect it may be only temporary if it does.

The dev team is aware that OPI needs to be updated and are working on this at the moment, including updating to account for newer releases of Office updates. I do not have an ETA yet, but can say the defect below is in QA stage at the moment so it shouldn't be much longer.
https://portal.sugarondemand.com/#supp_Bugs/88127

Parents Reply
  • I wanted follow up with a status update. 

    In our testing, we did not identify any issues with versions 2.7.4 or 2.7.5 (which released today - OPI 2.7.5 Release Notes) of OPI with 11.3. This looks to be something environmental or user specific where the URL used for authentication is incorrect. Version 2.7.5 adds some additional logging functionality that will hopefully tell us why this is happening and we will then figure out how to resolve it.

    @ Samantha If you can install OPI 2.7.5 and pass along the logs to us if you continue to have these issues, that would be very helpful in helping us track it down!

    Andrew Blue

    Product Manager - Sugar Connect

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