Sugar Sell - Emails Not working

Hi Josh,

Do you know if this is happening to any other users at your company, or just yourself? Can you also try using a Private Browser Session (like Incognito if you use Chrome) to see if you're having the same behavior? If it does NOT reproduce in private browsing, try clearing your cache. This will help narrow down any additional steps you can take.

Hope this helps!

Hey Alex, 

Thank you for your response. 

This is currently happening to every user on my sales team, unfortunately. 

I have tried to open sugar in incognito mode, and I am still not seeing any of the email functionality, just the subject line and body. 

same result with clearing cache. 

The strange thing is, it was working fine last week, and then one afternoon we all seemed to have lost the functionality at once and it has never came back. 

Thanks for trying, and sorry it didn't help. Are you an Admin on your Sugar instance? Do you know if any changes were made on/around that "one afternoon" (e.g. new module installed, other configuration changes)? You could also try looking at errors displayed in your browser which may help point to the cause. 

However, this seems like our Support team may need to get involved to troubleshoot this further as they'll have access to a variety of additional tools and error logs than I do. I don't believe you have access to our support portal, is that correct?

Thanks for trying, and sorry it didn't help. Are you an Admin on your Sugar instance? Do you know if any changes were made on/around that "one afternoon" (e.g. new module installed, other configuration changes)? You could also try looking at errors displayed in your browser which may help point to the cause. 

However, this seems like our Support team may need to get involved to troubleshoot this further as they'll have access to a variety of additional tools and error logs than I do. I don't believe you have access to our support portal, is that correct?

Josh Harris I just sent a message to our support team to get a case created for you about this. They'll be following up with you directly soon once that's created and they've had a chance to take a look. Hopefully they can get this sorted out for you!

Update: I've attempted to clear the cache in google chrome several times with no luck. But with everyone here suggesting that it seems to be a browser based issue, I opted to try Microsoft Edge. Everything worked totally fine.  

So, it appears it is in fact something to do with the browser. I still can't get emails to work properly in Chrome though.