Why doesn't the notification tell the user what item they were mentioned in?

When tagging a user in a Document's comment log, their notification tells them they were mentioned but doesn't tell them what document or offer a link in the notification to take them to that document.  

Are we missing a field when creating a document or missing additional information in the comment log when tagging a user?

  • Hi , I got a chance to test this in stock 12.0.3 and I see the URL in the email that is sent. It seems like that is not what you are seeing? 

    If not, and if there are no customizations at play here, you may need to file a case with Support to figure out why you are seeing different behavior.


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