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Why doesn't the notification tell the user what item they were mentioned in?

Jason Wise

When tagging a user in a Document's comment log, their notification tells them they were mentioned but doesn't tell them what document or offer a link in the notification to take them to that document.  

Are we missing a field when creating a document or missing additional information in the comment log when tagging a user?

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  • 0 Sugar Employee Badge

    Hi Jason, I just tested this and it looks like you found a bug! This is specific to the Documents module. If you add a Comment Log entry on a different module, such as Cases, it includes a link to the case in the Related To field on the notification.

    I would recommend submitting a case to Sugar's Support group so they can submit a bug for this; that way, it will be clear that the bug was found externally and is impacting your use of Sugar.

    Good find, and sorry you had to stumble on it!

    -Brenda

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  • 0 Sugar Employee Badge

    Hi Jason, I just tested this and it looks like you found a bug! This is specific to the Documents module. If you add a Comment Log entry on a different module, such as Cases, it includes a link to the case in the Related To field on the notification.

    I would recommend submitting a case to Sugar's Support group so they can submit a bug for this; that way, it will be clear that the bug was found externally and is impacting your use of Sugar.

    Good find, and sorry you had to stumble on it!

    -Brenda

Children
  • 0 in reply to Brenda Rossetto

    Brenda, thank you for checking this for me and verifying. This has been submitted.

    -Jason

  • 0 in reply to Brenda Rossetto

    Hi 

    Was this resolved?


    I am having the same issue, however, this is happening for all modules including Tasks and Cases 

    Enterprise 12.0.3

    Test email received does not include a URL link to the Case or Task

  • 0 in reply to Brenda Rossetto

    Jumping in here to say that Jason's issue in # 87852 has not been resolved. We are on Enterprise 13.0.2 and are still experiencing the same problem: the in-app notification doesn't link to the document that people were mentioned on. 

    Thankfully, the email notification continues to work as expected and includes a link to the document record.

    Will be submitting a Support case as well to help boost.