Why doesn't the notification tell the user what item they were mentioned in?

Hi Jason, I just tested this and it looks like you found a bug! This is specific to the Documents module. If you add a Comment Log entry on a different module, such as Cases, it includes a link to the case in the Related To field on the notification.

I would recommend submitting a case to Sugar's Support group so they can submit a bug for this; that way, it will be clear that the bug was found externally and is impacting your use of Sugar.

Good find, and sorry you had to stumble on it!

-Brenda

Hi Jason, I just tested this and it looks like you found a bug! This is specific to the Documents module. If you add a Comment Log entry on a different module, such as Cases, it includes a link to the case in the Related To field on the notification.

I would recommend submitting a case to Sugar's Support group so they can submit a bug for this; that way, it will be clear that the bug was found externally and is impacting your use of Sugar.

Good find, and sorry you had to stumble on it!

-Brenda

Brenda, thank you for checking this for me and verifying. This has been submitted.

-Jason

Hi 

Was this resolved?

I am having the same issue, however, this is happening for all modules including Tasks and Cases 

Enterprise 12.0.3

Test email received does not include a URL link to the Case or Task

Jumping in here to say that Jason's issue in # 87852 has not been resolved. We are on Enterprise 13.0.2 and are still experiencing the same problem: the in-app notification doesn't link to the document that people were mentioned on. 

Thankfully, the email notification continues to work as expected and includes a link to the document record.

Will be submitting a Support case as well to help boost.