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Workflow Help: Send an email when an opportunity's related task has been completed

Armena Ballard

Hello -

I'm trying to build a workflow in SugarBPM: when an opportunity record's sales stage field changes, a task is automatically created asking the user assigned to the record to update specific fields. Then, once the user marks the task as complete, an email is triggered to specific users (in this case our CRO, Talent Acquisition, and Operations) with the new field values so deal coaching can be provided. 

I believe that I have the process set up correctly except in one instance. The start event is set up with the Sales Stage field changing to Closed Won. That goes to the action, which creates a task related to the opportunity record.

After that, I have a "Receive Message" event, where the criteria offered includes either all related records or any related record:

In my mind, neither of these options work as I want the email notification being sent after this step to be predicated on the task created earlier in the workflow being marked as complete. My concern is if there are multiple tasks related to this one opportunity record, this email notification to Paul Stab would be triggered unnecessarily.

Is there a way to accomplish what I'm trying to do? If so, what's the best way to set up the workflow? Thank you!

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  • 0 in reply to Armena Ballard

    I'm fairly sure you will only need the criteria on Message Event 1 to be the Task Description as the process wouldn't have got to that point unless the Opp was already Won.

  • 0 in reply to Armena Ballard

    Just to be clear, the Message Event #1 criteria also has Task Status = Completed, right?

    I just wanted to mention that if you use an editable field (such as Description is OOTB), it is always possible that your special description value won't match because someone else has updated it while you're waiting for the task to be completed. If that's a concern, it would be safer to make your criteria on a field that users can't edit, such as a role-restricted field or one that is hidden from views.

    I also had the same idea as Greg, but organized slightly differently. I was envisioning splitting the process definition into two process definitions:

    1. When an opportunity moves to Closed Won, create a task and set the Description field to your special value.
    2. When a task's status changes to Completed and its Description field = your special value, send an email.

    They seem like they could be considered two distinct flows, and a possible benefit of splitting them is that you won't have processes sitting in progress while waiting for the task to be completed, and will instead trigger a simple process that is immediately completed when the conditions are met.

    Just wanted to throw that out there! I'm not sure if there are any performance implications or really any difference between the combined flow and the separated flows, but if anyone has insight on that, I'd love to hear. Maybe a combined flow is better for easier understanding tracking of the overall progress through the states. Slight smile This is sort of related to the topic being discussed in BPM Best Practice for Start Points - One complex, or multiple simple? What is your opinion? if anyone is interested.

    Thanks.

    -Brenda