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Cannot open attachment

Karishma Tiwari
Version 6.5.11

We migrated our SugarCRM app to a new server, and while everything else is running fine, we found that the attachments uploaded cannot be opened, giving error in the log:

[Mon Oct 12 03:05:18.260478 2015] [core:error] [pid 49957] (13)Permission denied: [client 219.92.23.52:55972] AH00132: file permissions deny server access: /var/www/vhosts/crm.smssb.com/cache/jsLanguage/en_us.js, referer: http://crm.smssb.com/index.php?action=ajaxui

The user can view the attachment as successfully uploaded but when trying to open the file they see the below error in the web page:
This document is missing a file, most likely due to an error during upload.

How can I solve this?
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    Check where you upload directory is (from your config file), generally I believe it's <sugar_root>/upload/  and make sure that when you moved your files to your new server you also copied the attachments directory. The actual attachments are stored on the file system by attachment.id, the files themselves are not the database.
    What you see via the interface is the record in the database which in turn points to the file on the application server.

    HTH
    FrancescaS
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  • 0
    Check where you upload directory is (from your config file), generally I believe it's <sugar_root>/upload/  and make sure that when you moved your files to your new server you also copied the attachments directory. The actual attachments are stored on the file system by attachment.id, the files themselves are not the database.
    What you see via the interface is the record in the database which in turn points to the file on the application server.

    HTH
    FrancescaS
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