Cannot assign a Group User through workflow

I know this is a few years old, but I think this is still a missing feature even in the new Advanced Workflow?

Any confirmation either way appreciated.

Hi Partner Support,

In Enterprise Winter '19 (8.3.0), I just performed the following and it worked as expected to assign the record to a group user:

1. Create a group user named 'Groupie'

2. Create a Process Definition targeting Accounts:

Start Event: applies to all updates, no criteria

Action: Change Field -> Assigned to: Groupie

End Event: do nothing

3. Edit and save an Account record.

Result: The Account was reassigned to the group user, Groupie, as expected.

I hope this helps!

Any idea why it fails if you choose the Action : Assign User  instead?

Hi Vincent Amari,

Assign User in SugarBPM is a feature designed to reassign the process itself, not the target record. Due to how often this confused users, Sugar added the functionality to have it also reassign the target record as well as the process.

The intended way to change the target record's owner is to change the field value as I described above.

Given this, it is possibly the attempt to assign the process to a group user that results in the failure, as group users cannot take action in the instance, and the process needs to take action as a viable user.

Hi Vincent Amari,

Assign User in SugarBPM is a feature designed to reassign the process itself, not the target record. Due to how often this confused users, Sugar added the functionality to have it also reassign the target record as well as the process.

The intended way to change the target record's owner is to change the field value as I described above.

Given this, it is possibly the attempt to assign the process to a group user that results in the failure, as group users cannot take action in the instance, and the process needs to take action as a viable user.

thank you Patrick McQueen