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"Unexpected values found in emails" when upgrading to 8.0

Nicolas Urech

Hello,

When doing the upgrade from 7.9.4 to 8.0, I had this warning during the healthcheck :

82. Unexpected values found in emails
Invalid status and type for emails: status=read, type=out Learn more...

83. Unexpected values found in emails
Invalid status and type for emails: status=read, type=archived Learn more...

84. Unexpected values found in emails
Invalid status and type for emails: status=read, type=draft Learn more...

The explanation link is broken : http://support.sugarcrm.com/Knowledge_Base/Installation_Upgrade/Troubleshooting_Health_Check_Output/Health_Check_Error_Invalid_Status_and_Type_for_Emails/

I did the update anyway and now all my existing emails have a status of "Archived" instead of Sent/Read/Unread. I sent a new e-mail and it was set to "Archived" instead of Sent.

I saw that in the database, the table "emails" has a new field "state". So it seems that the interface display the state instead of the status of the e-mail because the e-mail has the state "sent" in the database;

How to fix this ?

Parents Reply
  • 0 in reply to Bastien R

    This is more than a silly step beck.  This is very useful when trying to use SugarCRM as a support-system - being able to tell which emails are the new ones relating to a case and not having to look through them all.  Though along with the removal of being able to "send as" a group user, it is becoming painfully obvious that SugarCRM wants nothing to do with the support side of CRM.  Or they have no idea how businesses operate.  Or they want to foster the development of more customizations at he partner level by allowing partners to offer to re-code all of the value back into the email module.  Frustrated.

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