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VERY frustrating problem...Can't log in and gives me an error which doesn't tell me anything...

Pete Johnstone

This is SugarCRM Enterprise, Version 7.6.2.2 (Build 45)

So this instance all of a sudden won't let anyone log in.  Here is the VERY non-descript/unhelpful error message:

Unable to sync with server.  A request is failing that makes the application unusable.  Please contact technical support.

It runs on Linux (CentOS 6.x) and the database is MySQL, and I have full access to a Linux terminal.  I've restarted MySQL and Apache and the problem continues to persist.

Is there something useful being logged somewhere, and where should I look?

Thanks!

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  • 0

    Hi Pete Johnstone

                                    This issue usually occurs
    1.When you have done an  incorrect customization,it is usually fixed by tracing where the issue has occurred and fixing it.

    You can check the sugarcrm.log file and the apache error logs for checking the errors.

    Also check in the network tab of chrome developer tool to trace which request if failing.

    Take backup of the cache folder and purge the cache.

    Remove your browser cache and reload the page.

    2.Insufficient disk space.

    Please update your status so that we can help you out further.

    HTH

    Regards

    Sidhu

  • 0 in reply to sidhu sidhu

    Hello Pete Johnstone

    Please follow below steps to over come your problem.

    1) First remove cache folder from your root dir of sugarcrm, Create new one cache folder with proper permission i.e 775 or 777

    2) clear browser cache which you are using as usal

    3) Load your instance URL in browser

    4) login in to system by entering username and password

    After following above steps if you are still facing issue than try to repair and rebuild using command line tools. Here are reference link to make repair and rebuild from command line to use in sugarcrm

    Ref Link: GitHub - inetprocess/sugarcli: A command line tool for SugarCRM 

    Even if you will face the issue please provide SugarCRM log, php log and browser console screenshot where you have loaded your SugarCRM URL.

    Thanks & Regards,

    Siddharth Gajjar

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