Hi,
Why can't i do this in process definition?
https://support.sugarcrm.com/Knowledge_Base/Administration/Workflows/Changing_the_Status_and_Notifying_a_User_on_Case_Up…
This was already filed as issues. SugarCRM, Inc.
Seems still not addresses, or is there a workaround I'm not aware of?
.
CRM Business Consultant
Hi Vincent Amari,
Sugar made the Pending Processing field in Cases and Bugs for this very purpose. You can read more about that here.
I hope this helps!
