Details about this thread
  • State Verified Answer
  • Replies 8 replies
  • Subscribers 294 subscribers
  • Views 1748 views
  • Users 0 members are here
Related content from around SugarClub

false warning are a permissions problem?

Francesca Shiekh
Since upgrading SugarCRM to Pro 7.6.1 this past Friday users trying to create records on some custom modules get a warning: "There was an error while connecting to the server. Please Try again"

In reality the record is created but unless you are an Administrator on Sugar you can't see it.
As a result they have been creating duplicate records through no fault of their own as they repeatedly try to enter the new record.

One thing these records have in common is the team_set_id is Null.

Any thoughts on how to fix it?

I also noticed the subpanels on the Users module are not showing, I'm missing Roles among others which I would think would be essential for permissions.

I have repaired relationships, as well as logic functions, JS language and anything else I could think of to no avail.

I had a copy of PRD which I upgraded as a test environment and that didn't have any issues so I was happy to go to production with this new version but now it's giving me no end of trouble.

Any thoughts?
FrancescaS
Parents Reply Children
  • 0 in reply to Francesca Shiekh

    Hi Francesca,

    Is your system still stable under 7.6.2.1???

    We are having the EXACT same issue you described.  We are currently on 7.6.1.0.

    I've also queried the MySQL DB and all of the team_set_id's for users are set to 1 (Global), however, when users try to create call reports they receive the same error message you described in your OP.  I queried the DB for the call reports module and all of the call reports are there, however, the team_set_id is blank.  As an admin, I can open the call report, edit the default team and set it to Global manually and it now appears for all users.  However, it is a pain to do this manually for all users.

    I have kept my eye on the Dev Console in Chrome, and occasionally I will see the following error: "Failed to load resource: the server responded with a status of 401 (Unauthorized Unknown)"  with a link that is similar to "https://<ourSugarInstance>.com/rest/v10/metadata?type_filter", followed by a very long URL.

    The URL brings me to an empty tab with a JSON response.  It reads: {"error":"need_login","error_message":"No valid authentication for user."}

    What's particularly strange is we got this error message consistently for about 48 hours when our entire sugar system was down.  However, now we see it popping up at random but Sugar still functions normal for the most part (Minus the "error while connecting to server" error message).  I cannot seem to recreate it