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Overdue Process alert (7.6 on-demand)? 

Eric Gonzalez

Hi Guys,

How can I set up an email alert when a process is overdue?

As I am enforcing mandatory fields (through an Activity) I would like to send an email when the process is pending and when it is overdue (via email) to the account creator. I will eventually escalate this issue if there is no furhter actions after a longer period, of course.

I have tried different iterations but so far I have been unable to do it.

Please find attached a graphic representation. It is a bit messy (i know ) but i have been trying everything I can to make it work.

The process stops at the activity level awaitng for a routing.

Newaccounts.PNG

I would appreciate all the help you could give me.

Thanks

H

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  • 0 in reply to Jill Shaheen

    Hi Jill,

    Thanks for your prompt reply.

    For some reason I it doesn't move past the timer.

    I set the timer for one minute and nothing happens.

    I set it through fixed time with criteria: "date created + 1 minute" and still doesn't budge.

    Process2.png

    I will have to open a ticket.

    What is the criteria for the "count +1" action?

    I will keep working during the weekend and revert.

    One more question:

    How do you suggest i do with the other options? (as my first image)

    as I have International, US, AU, China, and NZ rules.

    Thanks

    H