upgrade Wizard: "Could not create the temp directory. Check file permissions."

Soporte Tecnico Grupo Belen over 8 years ago

Hola!

Estoy tratando de actualizar la versión de SugarCRM CE de 5.6.18 a 6.5.22, pero en el momento de "subir" el archivo de la actualización (SugarCE-Upgrade-6.5.x-to-6.5.22.zip) el wizard lanza este error:

"Could not create the temp directory. Check file permissions."

ya tomé medidas extremas (de momento no me preocupan ya que es un ambiente de pruebas en una MV):

chmod -R 777 /path/to/my/sugarcrm/

así que no es por permisos... por que ya los tiene TODOS!

Que más puedo revisar?

Les agradezco,

ACC

Parents

0 Bhavesh Patel over 8 years ago

Hi Soporte Tecnico Grupo Belen
I have faced same error in my upgrade process so I just set below array in config.php and it was work for me. if you provide user and group than blank it and try again.
array (
    'dir_mode' => 1528,
    'file_mode' => 432,
    'user' => '',
    'group' => '',
),
Thanks.
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0 Soporte Tecnico Grupo Belen over 8 years ago in reply to Bhavesh Patel

Thank you Bhavesh Patel for your answer.
I copied the code you mentioned, and pasted it just about the end of my config.php file, right before the last ");"
so, it looks like this:

.
.
.
      11 => 'html',
      12 => 'htm',
   ),
   'upload_dir' => 'upload/',
   'upload_maxsize' => 30000000,
   'use_common_ml_dir' => false,
   'use_real_names' => true,
   'vcal_time' => '2',
   'verify_client_ip' => true,
   array (
      'dir_mode' => 1528,
      'file_mode' => 432,
      'user' => 'apache',
      'group' => 'apache',
   ),
);
But I still get the same error in the "preflight step" of the upgradeWizard ...
(I also tried it as you said: with blank usr & pwd:
   array (
      'dir_mode' => 1528,
      'file_mode' => 432,
      'user' => '',
      'group' => '',
   ),
But the error remains...
This is the entire process:
.
And this is my /var/log/httpd/error_log file:
[Wed Dec 09 14:40:15 2015] [notice] caught SIGTERM, shutting down
[Wed Dec 09 14:40:16 2015] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin/suexec)
[Wed Dec 09 14:40:16 2015] [notice] SSL FIPS mode disabled
[Wed Dec 09 14:40:16 2015] [notice] Digest: generating secret for digest authentication ...
[Wed Dec 09 14:40:16 2015] [notice] Digest: done
[Wed Dec 09 14:40:16 2015] [notice] SSL FIPS mode disabled
[Wed Dec 09 14:40:16 2015] [notice] Apache/2.2.3 (CentOS) configured -- resuming normal operations
[Wed Dec 09 14:41:22 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Users in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php?module=UpgradeWizard&action=index
[Wed Dec 09 14:41:26 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Users in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php?module=Administration&action=index
[Wed Dec 09 14:41:27 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Administration in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php?module=Administration&action=index
[Wed Dec 09 14:41:27 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Administration in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php?module=Administration&action=index
[Wed Dec 09 14:41:27 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Administration in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php?module=Administration&action=index
[Wed Dec 09 14:41:27 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Administration in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php?module=Administration&action=index
[Wed Dec 09 14:41:27 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Administration in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php?module=Administration&action=index
[Wed Dec 09 14:41:29 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Users in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php?module=UpgradeWizard&action=index
[Wed Dec 09 14:41:52 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Administration in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php?module=UpgradeWizard&action=index
[Wed Dec 09 14:41:52 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Administration in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php?module=UpgradeWizard&action=index
[Wed Dec 09 14:41:52 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Administration in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php?module=UpgradeWizard&action=index
[Wed Dec 09 14:41:52 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Administration in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php?module=UpgradeWizard&action=index
[Wed Dec 09 14:41:52 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Administration in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php?module=UpgradeWizard&action=index
[Wed Dec 09 15:15:29 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Users in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php
[Wed Dec 09 15:15:30 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Administration in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php
[Wed Dec 09 15:15:30 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Administration in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php
[Wed Dec 09 15:15:30 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Administration in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php
[Wed Dec 09 15:15:30 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Administration in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php
[Wed Dec 09 15:15:30 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Administration in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php
[Wed Dec 09 15:15:30 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Administration in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php
[Wed Dec 09 15:16:44 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Users in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php
[Wed Dec 09 15:16:45 2015] [error] [client 10.0.0.210] PHP Warning: chown(): Operation not permitted in /var/www/sugarcrm/include/utils/sugar_file_utils.php on line 313, referer: http://MyDomain.com/sugarcrm/index.php
Any help would be much appreciated
Saludos!
ACC
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0 Soporte Tecnico Grupo Belen over 8 years ago in reply to Bhavesh Patel

Thank you Bhavesh Patel for your answer.
I copied the code you mentioned, and pasted it just about the end of my config.php file, right before the last ");"
so, it looks like this:

.
.
.
      11 => 'html',
      12 => 'htm',
   ),
   'upload_dir' => 'upload/',
   'upload_maxsize' => 30000000,
   'use_common_ml_dir' => false,
   'use_real_names' => true,
   'vcal_time' => '2',
   'verify_client_ip' => true,
   array (
      'dir_mode' => 1528,
      'file_mode' => 432,
      'user' => 'apache',
      'group' => 'apache',
   ),
);
But I still get the same error in the "preflight step" of the upgradeWizard ...
(I also tried it as you said: with blank usr & pwd:
   array (
      'dir_mode' => 1528,
      'file_mode' => 432,
      'user' => '',
      'group' => '',
   ),
But the error remains...
This is the entire process:
.
And this is my /var/log/httpd/error_log file:
[Wed Dec 09 14:40:15 2015] [notice] caught SIGTERM, shutting down
[Wed Dec 09 14:40:16 2015] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin/suexec)
[Wed Dec 09 14:40:16 2015] [notice] SSL FIPS mode disabled
[Wed Dec 09 14:40:16 2015] [notice] Digest: generating secret for digest authentication ...
[Wed Dec 09 14:40:16 2015] [notice] Digest: done
[Wed Dec 09 14:40:16 2015] [notice] SSL FIPS mode disabled
[Wed Dec 09 14:40:16 2015] [notice] Apache/2.2.3 (CentOS) configured -- resuming normal operations
[Wed Dec 09 14:41:22 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Users in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php?module=UpgradeWizard&action=index
[Wed Dec 09 14:41:26 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Users in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php?module=Administration&action=index
[Wed Dec 09 14:41:27 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Administration in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php?module=Administration&action=index
[Wed Dec 09 14:41:27 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Administration in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php?module=Administration&action=index
[Wed Dec 09 14:41:27 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Administration in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php?module=Administration&action=index
[Wed Dec 09 14:41:27 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Administration in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php?module=Administration&action=index
[Wed Dec 09 14:41:27 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Administration in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php?module=Administration&action=index
[Wed Dec 09 14:41:29 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Users in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php?module=UpgradeWizard&action=index
[Wed Dec 09 14:41:52 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Administration in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php?module=UpgradeWizard&action=index
[Wed Dec 09 14:41:52 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Administration in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php?module=UpgradeWizard&action=index
[Wed Dec 09 14:41:52 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Administration in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php?module=UpgradeWizard&action=index
[Wed Dec 09 14:41:52 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Administration in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php?module=UpgradeWizard&action=index
[Wed Dec 09 14:41:52 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Administration in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php?module=UpgradeWizard&action=index
[Wed Dec 09 15:15:29 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Users in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php
[Wed Dec 09 15:15:30 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Administration in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php
[Wed Dec 09 15:15:30 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Administration in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php
[Wed Dec 09 15:15:30 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Administration in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php
[Wed Dec 09 15:15:30 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Administration in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php
[Wed Dec 09 15:15:30 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Administration in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php
[Wed Dec 09 15:15:30 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Administration in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php
[Wed Dec 09 15:16:44 2015] [error] [client 10.0.0.210] PHP Notice: Undefined index: Users in /var/www/sugarcrm/modules/acl_fields/fields_logic.php on line 42, referer: http://MyDomain.com/sugarcrm/index.php
[Wed Dec 09 15:16:45 2015] [error] [client 10.0.0.210] PHP Warning: chown(): Operation not permitted in /var/www/sugarcrm/include/utils/sugar_file_utils.php on line 313, referer: http://MyDomain.com/sugarcrm/index.php
Any help would be much appreciated
Saludos!
ACC
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0 Devang Mehta over 8 years ago in reply to Soporte Tecnico Grupo Belen

Hi Saludos,
As I can see the permissions which you have provided are 1528 for directory and 432 for files. Which means 770 (for 1528) and 660(for 432).
As per my understanding For 775 value will be 1533 and 664 value will be 436
Can you please try by giving following permissions?
array (
'dir_mode' => 1533,
'file_mode' => 436,
'user' => '',
'group' => '',
),
Also I don't have any information about your server user/group information, So also you can try by passing user and group name as well. For eg "apache".
array (
'dir_mode' => 1533,
'file_mode' => 436,
'user' => 'apache',
'group' => 'apache',
),
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