email campaign not running

Did you setup cron to run your schedulers?  http://support.sugarcrm.com/Knowledge_Base/Administration/Schedulers/Introduction_to_Cron_Jobs/index.html

Are any of your schedulers working?

ok running into some issues getting the syntax correct for batch file. I found the following files in these locations.

c:\Program Files (x86)\sugarcrm-6.5.22\php\php-cgi.exe

c:\Program Files (x86)\sugarcrm-6.5.22\php\php.ini

C:\Program Files (x86)\sugarcrm-6.5.22\apps\sugarcrm\htdocs\cron.php

my problem is I cant really find where "sugar" is installed as they don't mention an actual executable in the document to look for. Here is the syntax I have so far based on the document but stuck on the change directory piece. Any help would be greatly appreciated.

sugar.bat

cd\Program Files (x86)\sugarcrm-6.5.22\apps\sugarcrm\htdocs ????

c:\Program Files (x86)\sugarcrm-6.5.22\php\php-cgi.exe -c c:\Program Files (x86)\sugarcrm-6.5.22\php\php.ini -f cron.php

Sugar is just a website that is running in your web server.  If that's IIS, it's probably C:\inetpub\wwwroot.  If that's Apache, I don't know where it would be installed.  If you open up the Admin section of Sugar then open the Scheduler hyperlink, it should give you the text you need to use in your cron setup.  Something like: *    *    *    *    *     cd /var/www/html/crm; php -f cron.php > /dev/null 2>&1

Also on that screen, you can click on any Scheduler and it will show you a Job Log of the history of the Job running.

Sugar is just a website that is running in your web server.  If that's IIS, it's probably C:\inetpub\wwwroot.  If that's Apache, I don't know where it would be installed.  If you open up the Admin section of Sugar then open the Scheduler hyperlink, it should give you the text you need to use in your cron setup.  Something like: *    *    *    *    *     cd /var/www/html/crm; php -f cron.php > /dev/null 2>&1

Also on that screen, you can click on any Scheduler and it will show you a Job Log of the history of the Job running.