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Why are changes to Teams not taking in Quotes?

gianluca poli
Hi all, 

i am using SugarCRM pro 6.5.18 and I have a problem when I try to set Global as team for a quote, when I click "save", the record is saved but no changes are made to teams. (all other changes are saved)

Even if I only add the Global team, if I set it as primary etc (tried all options).

The problem only shows on quotes module, all other modules are ok.

Trying to debug the issue, i noticed that the value is sent correctly between all other parameters.

Any suggestion?
Parents
  • 0

    1) See SugarLog (or php error log)

    2) Try to rebuild Teams (Admin->Repair->Repair Teams)

  • 0 in reply to Roman R.

    Hi Roman,

    ty for your reply

    i found this on sugarcrm.log: [FATAL] failed to find link for quotes_teams

    tried to rebuild teams but nothing changed....

    modified log level to DEBUG and the strange thing i see is that first it makes the correct call:

    Tue Nov 24 09:34:50 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][DEBUG] Hook called: Quotes::after_retrieve
    Tue Nov 24 09:34:50 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][DEBUG] SugarBean
    .load_relationships, Loading relationship (teams).
    Tue Nov 24 09:34:50 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][DEBUG] Link Constructor, relationship name: quotes_teams
    Tue Nov 24 09:34:50 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][DEBUG] Link Constructor, Table name:
    Tue Nov 24 09:34:50 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][DEBUG] Link Constructor, Key name:
    Tue Nov 24 09:34:50 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][DEBUG] Link Constructor, _bean_table_name: quotes
    Tue Nov 24 09:34:50 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][DEBUG] Link Constructor, _bean_key_name: team_set_id
    Tue Nov 24 09:34:50 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][DEBUG] Link Constructor, relationship record found.
    Tue Nov 24 09:34:50 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][INFO] Query:SELECT team_memberships.id FROM team_memberships WHERE user_id='a87f0bf4-8595-0713-abf3-52d919ec060f' AND team_id IN ('b3167858-341f-e2b0-85fb-52d91923444c','9f56649d-b59c-8a82-8fa6-529374e3889a') AND team_memberships.deleted = 0
    Tue Nov 24 09:34:50 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][INFO] Query Execution Time:0.00075197219848633
    Tue Nov 24 09:34:50 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][INFO] Query:UPDATE quotes SET team_set_id = '42755275-0f5c-7aed-3626-565419eb6690' WHERE id = 'ee92bed2-f3b9-5233-b08b-563222f342d0'
    Tue Nov 24 09:34:50 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][INFO] Query Execution Time:0.0066819190979004

    but after that call, another update is executed on same record, deleting the modifications

    Tue Nov 24 09:34:51 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][DEBUG] Hook called: Users::after_retrieve
    Tue Nov 24 09:34:51 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][DEBUG] Retrieve Team: SELECT teams.* FROM teams  WHERE associated_user_id = 'a87f0bf4-8595-0713-abf3-52d919ec060f' AND deleted=0
    Tue Nov 24 09:34:51 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][DEBUG] Limit Query:SELECT teams.* FROM teams  WHERE associated_user_id = 'a87f0bf4-8595-0713-abf3-52d919ec060f' AND deleted=0 Start: 0 count: 1
    Tue Nov 24 09:34:51 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][INFO] Query:SELECT teams.* FROM teams  WHERE associated_user_id = 'a87f0bf4-8595-0713-abf3-52d919ec060f' AND deleted=0 LIMIT 0,1
    Tue Nov 24 09:34:51 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][INFO] Query Execution Time:0.0003969669342041
    Tue Nov 24 09:34:51 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][DEBUG] SugarBean
    .load_relationships, Loading relationship (teams).
    Tue Nov 24 09:34:51 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][INFO] Query:SELECT team_memberships.id FROM team_memberships WHERE user_id='a87f0bf4-8595-0713-abf3-52d919ec060f' AND team_id IN ('b3167858-341f-e2b0-85fb-52d91923444c') AND team_memberships.deleted = 0
    Tue Nov 24 09:34:51 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][INFO] Query Execution Time:0.00044393539428711
    Tue Nov 24 09:34:51 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][INFO] Query:UPDATE quotes SET team_set_id = 'b3167858-341f-e2b0-85fb-52d91923444c' WHERE id = 'ee92bed2-f3b9-5233-b08b-563222f342d0'

    As u can see it is executed one second after the first, on the same instance... and is resetting the previous (correct) update...

Reply
  • 0 in reply to Roman R.

    Hi Roman,

    ty for your reply

    i found this on sugarcrm.log: [FATAL] failed to find link for quotes_teams

    tried to rebuild teams but nothing changed....

    modified log level to DEBUG and the strange thing i see is that first it makes the correct call:

    Tue Nov 24 09:34:50 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][DEBUG] Hook called: Quotes::after_retrieve
    Tue Nov 24 09:34:50 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][DEBUG] SugarBean
    .load_relationships, Loading relationship (teams).
    Tue Nov 24 09:34:50 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][DEBUG] Link Constructor, relationship name: quotes_teams
    Tue Nov 24 09:34:50 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][DEBUG] Link Constructor, Table name:
    Tue Nov 24 09:34:50 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][DEBUG] Link Constructor, Key name:
    Tue Nov 24 09:34:50 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][DEBUG] Link Constructor, _bean_table_name: quotes
    Tue Nov 24 09:34:50 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][DEBUG] Link Constructor, _bean_key_name: team_set_id
    Tue Nov 24 09:34:50 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][DEBUG] Link Constructor, relationship record found.
    Tue Nov 24 09:34:50 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][INFO] Query:SELECT team_memberships.id FROM team_memberships WHERE user_id='a87f0bf4-8595-0713-abf3-52d919ec060f' AND team_id IN ('b3167858-341f-e2b0-85fb-52d91923444c','9f56649d-b59c-8a82-8fa6-529374e3889a') AND team_memberships.deleted = 0
    Tue Nov 24 09:34:50 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][INFO] Query Execution Time:0.00075197219848633
    Tue Nov 24 09:34:50 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][INFO] Query:UPDATE quotes SET team_set_id = '42755275-0f5c-7aed-3626-565419eb6690' WHERE id = 'ee92bed2-f3b9-5233-b08b-563222f342d0'
    Tue Nov 24 09:34:50 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][INFO] Query Execution Time:0.0066819190979004

    but after that call, another update is executed on same record, deleting the modifications

    Tue Nov 24 09:34:51 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][DEBUG] Hook called: Users::after_retrieve
    Tue Nov 24 09:34:51 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][DEBUG] Retrieve Team: SELECT teams.* FROM teams  WHERE associated_user_id = 'a87f0bf4-8595-0713-abf3-52d919ec060f' AND deleted=0
    Tue Nov 24 09:34:51 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][DEBUG] Limit Query:SELECT teams.* FROM teams  WHERE associated_user_id = 'a87f0bf4-8595-0713-abf3-52d919ec060f' AND deleted=0 Start: 0 count: 1
    Tue Nov 24 09:34:51 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][INFO] Query:SELECT teams.* FROM teams  WHERE associated_user_id = 'a87f0bf4-8595-0713-abf3-52d919ec060f' AND deleted=0 LIMIT 0,1
    Tue Nov 24 09:34:51 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][INFO] Query Execution Time:0.0003969669342041
    Tue Nov 24 09:34:51 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][DEBUG] SugarBean
    .load_relationships, Loading relationship (teams).
    Tue Nov 24 09:34:51 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][INFO] Query:SELECT team_memberships.id FROM team_memberships WHERE user_id='a87f0bf4-8595-0713-abf3-52d919ec060f' AND team_id IN ('b3167858-341f-e2b0-85fb-52d91923444c') AND team_memberships.deleted = 0
    Tue Nov 24 09:34:51 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][INFO] Query Execution Time:0.00044393539428711
    Tue Nov 24 09:34:51 2015 [5940][a87f0bf4-8595-0713-abf3-52d919ec060f][INFO] Query:UPDATE quotes SET team_set_id = 'b3167858-341f-e2b0-85fb-52d91923444c' WHERE id = 'ee92bed2-f3b9-5233-b08b-563222f342d0'

    As u can see it is executed one second after the first, on the same instance... and is resetting the previous (correct) update...

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